Shipping policy

Shipping Policy

Thank you for choosing our premium skincare products! We strive to provide you with the best possible shopping experience, including timely and reliable shipping services. Please review our shipping policy below.

Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates 

Please refer to the carrier-calculated cost on the order page as shipping costs will vary on    your ordered products and your delivery location

International Shipping

  • We offer international shipping to the following countries: [List of countries].
  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery times vary depending on the destination, but typically range from 7-21 business days.

Order Tracking

  • Once your order has shipped, you will receive an email notification with a tracking number that you can use to follow the shipment.

Shipping to P.O. Boxes

  • We do not ship to P.O. Boxes. Please provide a physical address for delivery.

Customs, Duties, and Taxes

  • Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.

Damaged or Lost Packages

  • If your order arrives damaged, please contact us immediately at [your contact email/phone number] with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
  • We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Returns and Exchanges

  • Please refer to our Return Policy for details on how to return or exchange your products.

Questions

  • If you have any questions concerning our shipping policy, please contact us.

Thank you for shopping with us!